Frequently Asked Questions
Where are the flowers sourced?
Here at Bloom Believers, we provide a combination of locally sourced and imported flowers, and we are committed to sourcing quality product during spring, summer, and fall seasons from some of the best local wholesale gardeners in Colorado, and surrounding regions.
What types of flowers do you provide?
The Flowers that are provided are the following: rose, hydrangea, peony, carnation, dahlia, tulip, sunflower, daffodil, gerbera, orchid, iris, lilac, gardenia, jasmine, magnolia, hyacinth, and lily of the valley. Please note that pricing and availability may vary based on the flower and season.
What happens if my requested flower is not available?
Although it is our priority to provide requested florals, due to the seasonal blooms, if a flower is not available, Bloom Believer team will provide approved alternative florals. Our team will do our best to ensure the best client experience.
What is the return policy?
Here at Bloom Believers, we prioritize client experience. Returns are only accepted under the following guidelines: Manufacturer Defect, Shipping Damage, and/or Manufacturer Customization Error.
Refund Requirements - To receive a refund, all refund requests must be submitted via email within twenty-four (24) hours of product delivery. All refund requests must include documentation: receipt of purchase, shipping, ordering records, and photos of returned item. In the event, a damaged item is returned, alternative options are available:
1.) Return the item(s) at no additional charge
2.) Refund 50% of the purchase price of the item(s)
3.) Offer store credit for 50% of the purchase price of the item(s)
To ensure that all return shipments avoid any possible damaged-in-transit losses, please re-use original packing materials if possible. Also, please return item using a trackable method as well. Bloom Believers is not responsible for pieces that are returned as damaged. Thank you, for additional questions, please contact us.
What is the product policy?
Production Display vs. Actual Product
Digital displays of product varies based upon computer monitors and mobile screens. Please use the online sample only as an estimate of the design and color, including, but not limited to text, font, and positioning of the imprint and/or photo image. Customers who may need assistance regarding a particular color and flower, please contact us prior to placing an order. Virtual previews are not a final proof as the manufacturer may make final positioning and sizing adjustments unless otherwise stated.
Product proofing and/or floral arrangement mock ups are not available at this time for retail florals, monthly subscriptions, and Weddings and Events. However, floral arrangement mock ups are available for Full Service Weddings and Events. Additional costs will incur. The cost of product proofing equates to a single (1) order of the product. To request a product proof, please communicate a request in the special instructions/notes portion of the order form. Product proofs may take 1-3 days and will affect production time.
After viewing a product proof, in the event of a product cancellation, there may require a cancellation fee. In addition, the proof fee will not be refunded. The cancellation fee is determined based on the item ordered and can be quoted by request.
What is the shipping and local delivery policy?
Bloom Believers is not responsible for shipping delays caused by unforeseen events (example: weather conditions, mail carrier rescheduling, or incorrect shipping address provided by customer). For more information for our
Local Delivery Policy
Bloom Believers provides same day delivery for professional and residential addresses throughout the Denver Metro Area of Colorado, USA. At this time, Bloom Believers does not provide local/same day delivery for deliveries located at P.O. Boxes and/or outside of the Denver Metro Area (25 Mile Radius from Denver, CO 80206) and/or weddings and events. For deliveries outside of the Denver Metro Area, please review our Shipping Policy for details. For more information for our
Local Delivery Policy
What is your COVID-19 Policy?
Bloom Believers is taking measures to mitigate the spread of COVID-19. It’s important that we all respond responsibly and transparently to all health precautions. We assure you that we will always prioritize your private health and valued property with the utmost care and safety. This policy is susceptible to changes with the introduction of additional governmental guidelines. For more information, please visit our COVID-19 Policy